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Privacy Policy

Last updated: April 9, 2026

1. Introduction

TwinLearn ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI learning platform and related services.

We comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, password)
  • Profile information you choose to add
  • Payment information (processed securely via Stripe)
  • Communications with our support team
  • Content you create or upload to the platform

2.2 Information Collected Automatically

  • Device information (browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • IP address and approximate location
  • Cookies and similar tracking technologies

2.3 Third-Party Integrations

If you connect third-party services (such as Shopify), we may receive data from those services according to the permissions you grant. This data is used solely to provide our AI-powered features.

3. How We Use Your Information

  • To provide and maintain our services
  • To personalize your experience and AI recommendations
  • To process transactions and send related information
  • To send administrative information and updates
  • To respond to your comments, questions, and support requests
  • To monitor and analyze usage trends and improve our services
  • To detect, prevent, and address technical issues and fraud

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Consent: Where you have given explicit consent for specific processing
  • Contract: Where processing is necessary to fulfill our contract with you
  • Legitimate Interests: Where processing is in our legitimate business interests
  • Legal Obligation: Where we are required by law to process your data

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Third parties that help us operate our platform (hosting, analytics, payment processing)
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: For any other purpose disclosed to you with your consent

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data ("Right to be Forgotten")
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we use your data
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, visit your Privacy Settings or contact us at privacy@twinlearn.ai.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain certain information for legal or compliance purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption at rest and in transit, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with applicable law.

10. Cookies

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through our cookie consent banner or your browser settings. For more details, see our Cookie Policy.

11. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@twinlearn.ai
  • Data Protection Officer: dpo@twinlearn.ai

If you are in the EU and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local supervisory authority.